Return & Refund Policy
FREE SHIPPING OVER RM100 IN WEST MALAYSIA; AND RM200 IN EAST MALAYSIA & SINGAPORE
Return & Refund Policy

**Snow Fashion Shop owns the rights to change the terms and conditions without notification.

 https://www.snowfashionshop.com/images/upload/Image/Logo%20Completed%201.jpg

 

Return Policy

 

♥ Q: Under what condition can I claim that a product is a defective product?

♥ A: We guarantee to replace any item with factory defect the same size & colour. The meaning of 'factory defects' here restricted to only huge hole, torned, wrong size, totally different colour and any other evident defects that is apparently a huge defects. We do not accept reasons like it's different from your expectation, you have picked the wrong size, you think it doesn't suit you or any other subjective opinion or views.

 

♥ Q: What if I received a defective / wrong product?

♥ A: You must take pictures of the defect / wrong products and inform us within 7 days after receiving your order by sending an email to us attached with the pictures of the defects product, and your order number. We'll reply you within 24 hours. To be eligible for an exchange, the product must be un-used and in the same original condition as when you received it. It must be in the original packaging, label attached and un-washed. You must return the parcel within 7 days counting from the date of receipt (based on the courier's tracking record) to be entitled for a return / exchange. No return nor exchange will be accepted after the exipry of 7 days.

 

♥ Q: How about the postage of returning the defective product?

♥ A: We will bear the cost of sending the product back to us on the condition that you have to take the photo of the Poslaju delivery receipt and we'll reimburse you the postage fees accordingly by bank in to your bank account.

 

♥ Q: Can I request to change size / colour after I have received my order?

♥ A: If you have received the size / colour as per in your order but you wish to exchange, you need to cover the return postage. To be eligible for an exchange, the product must be un-used and in the same original condition as when you received it. It must be in the original packaging, label attached and un-washed. After we have received the returned item we will process to prepare the exchange item for you. 

 

♥ Q: Can I request return and refund after I have received my order but I don't like it / it is not the same as I imagined?

♥ A: Sorry, no return & refund acceptable.

 

♥ Q: I have used coupon / gift card in my order. Can I also get refund for that?

♥ A: Sorry, no return & refund acceptable for coupons, gift cards and promotion products that specially marked.