**Snow Fashion Shop owns the rights to change the terms and conditions without notification.
♥ Q: Under what condition can I claim that a product is a defective product?
♥ A: We guarantee to replace any item with factory defect the same size & colour. The meaning of 'factory defects' here restricted to only huge hole, torned, wrong size, totally different colour and any other evident defects that is apparently a huge defects. We do not accept reasons like it's different from your expectation, you have picked the wrong size, you think it doesn't suit you or any other subjective opinion or views.
♥ Q: What if I received a defect product?
♥ A: You must take pictures of the defect products and inform us within 7 days after receiving your order by sending an email to us attached with the pictures of the defects product, and your order number. We'll reply you within 24 hours.
♥ Q: How about the postage of returning the defect roduct?
♥ A: Don't worry and we will bear the cost of sending the product back to us on the condition that you have to take the photo of the Poslaju delivery receipt and we'll pay you the postage fees accordingly by bank in to your bank account.
♥ Q: Can I request to change size / colour after I have received my order?
♥ A: If you have received the size / colour as per in your order but you wish to exchange, you need to cover the both way postage (the postage you return it back to us and the postage we ship the exchanged item to you) by making an advance payment on the postage to us. After we have received the returned item we will process to prepare the exchange item for you. The re-order process will take 7 to 14 business day.
♥ Q: Can I request return and refund after I have received my order but I don't like it / it is not the same as I imagined?
♥ A: Sorry, no return & refund acceptable.