**Snow Fashion Shop owns the rights to change the terms and conditions without notification.
♥ Q: How much is the postage fees?
♥ A: Please refer to the table below:
|Area||1st 500g||Every subsequent 500g|
|East Malaysia (Sarawak)||RM9||RM3|
|East Malaysia (Sabah)||RM10||RM4|
*But we do have Free Shipping Promotion occasionally, so you may check out our store from time to time to not miss the Free Shipping Promotion!
♥ Q: Which courier company do your company support?
♥ A: Mainly we use Pgeon, Poslaju, CJ Century, Skynet & ABX for West Malaysia; ABX for East Malaysia (Please leave a note in your order if you wish us to use shipping company other than designated shipping company). For Singapore, we offer ZTO & Teleport. For other countries, we usually offer e-DHL but for confirmation kindly check with us directly.
♥ Q: How long does it take to get my orders?
♥ A: It depends on the stock availability of the product that you're ordering. Pre-order products take 7 to 14 business days to arrive; and ready stock products take 1 to 3 business days to arrive counting from the date of payment made.
♥ Q: Do you ship to other foreign countries other than Malaysia and Singapore? How much and how long does it take?
♥ A: Yes, please check here. The shipping cost and shipping time varies based on different countries.
♥ Q: How can I know whether my order has been sent out or not?
♥ A: After your parcel has been sent out, our system will send an email to you automatically to inform you the tracking number and the courier company used. If you didn't receive email from us, you may check your "Junk" file. Or, you may log in to our website and click <Order History> to check your tracking number.
♥ Q: Where can I track my parcel?
♥ A: You have to track your parcel according to the courier company that we informed. You can track all kinds of tracking number on this website.