**Snow Fashion Shop owns the rights to change the terms and conditions without notification.
♥ Q: How much is the postage fees?
♥ A: Please refer to the table below:
|Area||1st 500g||Every subsequent 500g|
|East Malaysia (Sarawak)||RM9||RM3|
|East Malaysia (Sabah)||RM10||RM4|
♥ Q: Which courier company do your company support?
♥ A: Mainly we use Poslaju, but we also support Airpak and Skynet (Please leave a note in your order if you wish us to use shipping company other than Poslaju). For Singapore, we offer Dragonlink.
♥ Q: How long does it take to get my orders?
♥ A: It depends on the stock availability of the product that you're ordering. Pre-order products take 7 to 14 business days to arrive counting from the date of payment made; and ready stock products take 1 to 3 business days to arrive counting from the date of payment made.
♥ Q: Do you ship to other foreign countries other than Malaysia and Singapore? How much and how long does it take?
♥ A: Yes, please check here. The delivery time stated below is for ready stock, if you are ordering pre-order products, you have to estimate another 7 to 14 business days required for the products to arrive.
♥ Q: How can I know whether my order has been sent out or not?
♥ A: After your parcel has been sent out, we'll send an email to you to inform you the tracking number and the courier company used. If you didn't receive email from us, you may check your "Junk" file. Or, you may log in to our website and click <My Order> to check your tracking number.
♥ Q: Where can I track my parcel?
♥ Q: How long does it take for my order to reach?
♥ A: For ready stock order, you may track it within 1 to 3 business days. For pre-order order, you may only track it after 3 ~ 5 business days after the date that we give the tracking number to you.