**Snow Fashion Shop owns the rights to change the terms and conditions without notification.
♥ Q: How much is the postage fees?
♥ A: Please refer to the table below:
|Area||1st 500g||Every subsequent 500g|
|East Malaysia (Sarawak)||RM9||RM3|
|East Malaysia (Sabah)||RM10||RM4|
♥ Q: Which courier company do your company support?
♥ A: Mainly we use DHL e-Commerce, Poslaju, CJ Century and ABX for West Malaysia; ABX for East Malaysia (Please leave a note in your order if you wish us to use shipping company other than the designated shipping company). For Singapore, we offer NinjaVan. For other countries please check with us.
♥ Q: How long does it take to get my orders?
♥ A: It depends on the stock availability of the product that you're ordering. Pre-order products take 7 to 14 business days to arrive; and ready stock products take 1 to 3 business days to arrive counting from the date of payment made.
♥ Q: Do you ship to other foreign countries other than Malaysia and Singapore? How much and how long does it take?
♥ A: Yes, please check here. The shipping cost and shipping time varies based on different countries.
♥ Q: How can I know whether my order has been sent out or not?
♥ A: After your parcel has been sent out, we'll send an email to you to inform you the tracking number and the courier company used. If you didn't receive email from us, you may check your "Junk" file. Or, you may log in to our website and click <Order History> to check your tracking number.
♥ Q: Where can I track my parcel?