**Snow Fashion Shop owns the rights to change the terms and conditions without notification.
♥ Q: How much is the postage fees?
♥ A: Please refer to the table below:
|Area||1st 500g||Every subsequent 500g|
|East Malaysia (Sarawak)||RM9||RM3|
|East Malaysia (Sabah)||RM10||RM4|
|Area||1st 1kg||Every subsequent 500g|
|Singapore||RM15 ($5)||RM8 ($2.50)|
♥ Q: Which courier company do your company support?
♥ A: Mainly we use Airpak, but we also support Poslaju, Skynet and Kangaroo. For Singapore, we offer Dragonlink.
♥ Q: How long does it take to get my orders?
♥ A: It depends on the stock availability of the product that you're ordering. Pre-order products take 7 to 14 business days to arrive counting from the date of payment made; and ready stock products take 1 to 3 business days to arrive counting from the date of payment made.
♥ Q: Do you ship to other foreign countries other than Malaysia and Singapore? How much and how long does it take?
♥ A: Yes, please check here. The delivery time stated below is for ready stock, if you are ordering pre-order products, you have to estimate 7 to 14 business days more for the products to arrive.
♥ Q: How can I know whether my order has been sent out or not?
♥ A: After your parcel has been sent out, we'll send an email to you to inform you the tracking number and the courier company used. If you didn't receive email from us, you may check your "Junk" file. Or, you may log in to our website and click <My Order> to check your tracking number.
♥ Q: Where can I track my parcel?
♥ A: You have to track your parcel according to the courier company that we informed. For Airpak, click here; for Poslaju, click here; for Skynet, click here; for Kangaroo, click here; for Dragonlink, click here.
♥ Q: Why can't I track my parcel?
♥ A: For ready stock order, you may track it within 1 to 3 business days. For pre-order order, you may only track it after 3 ~ 5 business days after the date that we give the tracking number to you.
♥ Q: If my parcel is damaged, can I claim from Snow Fashion Shop?
♥ A: Sorry to inform you that we won't be responsible for any damages caused in the course of delivery.